Neckermann.Contact Customer Services GmbH performs all customer care activities for the Neckermann group and is based in Frankfurt am Main. Its main client is neckermann.de GmbH; it also provides customer care services for Happy Size‑Company Versandhandels GmbH, while foreign subsidiaries are not serviced by NCCS. In the short fiscal year from 1 October to 31 December 2007 the company generated revenue of TEUR 11,126, processed approximately 5.6 million transactions and employed on average 342 staff (253 full‑time equivalents). The service offering includes product advice, order intake, product and financial services as well as backup and support operations.
Erbringung von Dienstleistungen in Form von Produktservice und Supportcenter (insbesondere Beschwerdemanagement, IT-Services, Personalqualifizierung) für Unternehmen, deren Gegenstand die Erbringung von Dienstleistungen im Business Process Outsourcing von Direktmarketing- und Kundenserviceleistungen in der Gewinnung, Betreuung, Pflege, vertrieblichen Aktivierung und Rückgewinnung von End- und Systemkunden von Industrie-, Handels- und Dienstleistungsunternehmen einschließlich Abwicklung von Service- und Bestellgesprächen und der Betrieb eines Kundenservice Back-Office einschließlich Reklamationsbearbeitung, Bonitätsprüfung, Adresspflege und Abwicklungskontrolle ist.
Converted using the official Destatis and Eurostat correspondence tables; ISIC Rev. 4 is the United Nations' international industry classification.
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Source: German Commercial Register (Handelsregister) Frankfurt am Main Local Court, HRB 79243 (as of 29 October 2026)
| Name | Type | City |
|---|---|---|
| Henning Bosch | Geschäftsführer(in) | Laupheim |
| Roman Zynga | Geschäftsführer(in) | Dortmund |
Source: German Commercial Register (Handelsregister) Frankfurt am Main Local Court, HRB 79243 (as of 29 October 2026)
| Date | Event Type | Event |
|---|---|---|
| 22.01.2009 | Business Address Registered | Hanauer Landstraße 360, 60386 Frankfurt am Main |
| 03.12.2007 | Gesellschaftsvertrag amended | Gesellschaftsvertrag |
| 20.02.2007 | Company Name Registered | Neckermann.Contact Customer Services GmbH |
| Date | Type | Change | Total Capital |
|---|---|---|---|
| 20.02.2007 | Share Capital Set | — | 25.000 € |
Source: German Commercial Register (Handelsregister) Frankfurt am Main Local Court, HRB 79243 (as of 29 October 2026)
| Year | Revenue | Profit | Balance | Employees |
|---|---|---|---|---|
| 2007 | €11,125,668 | €2,963 | €7,064,122 | 342 |
| 2006 | €24,230,000 | €11,000 | €11,487,000 | — |
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Source: German Commercial Register (Handelsregister) Frankfurt am Main Local Court, HRB 79243 (as of 29 October 2026)
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| Cost type | Amount | Share |
|---|---|---|
| Personnel Costs | €2,093,986 | 79.8% |
| Depreciation | €440,949 | 16.8% |
| Interest & Similar | €90,621 | 3.5% |
