DB Direkt GmbH is a 100% subsidiary of Deutsche Bank AG (HRB 28192) and in fiscal year 2024 provided sales and service activities for customers of DB AG and other Deutsche Bank Group companies. The company's purpose is processing customer inquiries using electronic media, in particular telephone (inbound and outbound), e‑mail and social media; all services are provided as order data processing. Operations are conducted at the Berlin and Essen sites, and the company has service level agreements with the clients' sales units. In fiscal year 2024 the company handled 1.74 million calls, 227 thousand e‑mails and 141 thousand social‑media posts/chats; average employees were 511 and 475 at year-end.
Die Erbringung von auf das Geschäft von Banken bezogenen Servicedienstleistungen und Tätigkeiten aller Art unter Nutzung elektronischer Medien, insbesondere Telefon (In- und Outbound), E-Mail und soziale Medien. Die Leistungserbringung erfolgt vor allem im Auftrag und für Kunden der Deutsche Bank Privat- und Geschäftskunden Aktiengesellschaft und im Auftrag und für Kunden anderer Gesellschaften des Deutsche Bank Konzerns.
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Source: German Commercial Register (Handelsregister) Frankfurt am Main Local Court, HRB 28192 (as of 1 September 2026)
Source: German Commercial Register (Handelsregister) Frankfurt am Main Local Court, HRB 28192 (as of 1 September 2026)
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Source: German Commercial Register (Handelsregister) Frankfurt am Main Local Court, HRB 28192 (as of 1 September 2026)
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