Commerz Direktservice GmbH provides services to credit and financial institutions and acted in 2024 as the customer dialogue center for the Commerzbank Group. It is not active independently in the market and is commissioned mainly by the Private and SME Customers (PUK) segment of Commerzbank AG; it also serves the Corporate Customers (FK), Operations (OPS), Technology Foundation (TF) and Human Resources (HR) segments. The company operates and maintains telephony platforms (Pure Connect and successor CloudCX), runs voice and service portals, a chatbot and an info portal, and supplies licenses, maintenance and upkeep for advisory centers. Revenue amounted to 96,545 T€ in 2024 and was booked entirely to group companies of Commerzbank; the result from ordinary activities was 5,859 T€.
Erbringung von Dienstleistungen aller Art, insbesondere für Kredit- und Finanzdienstleistungsinstitute, die von der Möglichkeit Gebrauch machen, zur Durchführung ihrer Bankgeschäfte oder Finanzdienstleistungen einzelne Bereiche auf ein anderes Unternehmen auszulagern, sowie die Vornahme aller zur Erreichung und Förderung dieses Zwecks dienlichen Geschäfte. Ausgenommen sind Bank- und Finanzdienstleistungsgeschäfte nach den Vorschriften des Gesetzes über das Kreditwesen.
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Source: German Commercial Register (Handelsregister) Duisburg Local Court, HRB 9100 (as of 17 October 2026)
Source: German Commercial Register (Handelsregister) Duisburg Local Court, HRB 9100 (as of 17 October 2026)
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Source: German Commercial Register (Handelsregister) Duisburg Local Court, HRB 9100 (as of 17 October 2026)
