Deutsche Assistance Service GmbH operates a service and emergency call centre as an assistance provider for public insurers, the Sparkassen-Finanzgruppe and other insurance companies. Its services include assistance and claims handling across all life areas (travel, housing, mobility, health, security) as well as quality management, partner management and system and process management. The company works closely with its parent Deutsche Assistance Versicherung AG and its subsidiary Deutsche Assistance Telematik GmbH and holds participations (e.g. assistance partner GmbH & Co. KG). In fiscal year 2024 an average of 208 employees were employed and operating performance increased to 27,931 T€.
Der Betrieb einer Service- und Notrufzentrale als Assistance der öffentlichen Versicherer und der Sparkassen-Finanzgruppe sowie anderer Versicherungsgesellschaften.
Converted using the official Destatis and Eurostat correspondence tables; ISIC Rev. 4 is the United Nations' international industry classification.
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Source: German Commercial Register (Handelsregister) Düsseldorf Local Court, HRB 27947 (as of 2 November 2026)
| Name | Type | City |
|---|---|---|
| Alexander Metz | Geschäftsführer(in) | Krefeld |
| Jürgen Schmitt | Geschäftsführer(in) | Sachsenkam |
| Birgitte Trautner | Geschäftsführer(in) | Düsseldorf |
Source: German Commercial Register (Handelsregister) Düsseldorf Local Court, HRB 27947 (as of 2 November 2026)
| Date | Event Type | Event |
|---|---|---|
| 15.04.2025 | Business Purpose Update | Der Betrieb einer Service- und Notrufzentrale als Assistance der öffentlichen Versicherer und der Sparkassen-Finanzgruppe sowie anderer Versicherungsgesellschaften. |
| 06.07.2012 | Company Name Change | Deutsche Assistance Service GmbH |
| 06.07.2012 | Gesellschaftsvertrag amended | Gesellschaftsvertrag |
| Date | Type | Change | Total Capital |
|---|---|---|---|
| 09.02.2009 | Capital Decrease | -24.435 € | 25.565 € |
| 01.02.2002 | Share Capital Set | — | 50.000 DM |
Source: German Commercial Register (Handelsregister) Düsseldorf Local Court, HRB 27947 (as of 2 November 2026)
| Year | Revenue | Profit | Balance | Employees |
|---|---|---|---|---|
| 2025 | €28,229,000 | €0 | €46,698,000 | — |
| 2024 | €27,521,000 | €3,548,000 | €35,257,000 | — |
| 2023 | €23,050,444 | €0 | €25,623,279 | — |
| 2022 | €20,694,658 | €0 | €22,030,836 | — |
| 2021 | €19,787,230 | €0 | €16,953,862 | — |
| 2020 | €18,375,835 | €0 | €14,591,382 | — |
| 2019 | €20,258,198 | €13,932 | €17,442,305 | — |
| 2018 | €18,704,100 | €5,719,241 | €16,399,300 | — |
| 2017 | €16,871,915 | €848,482 | €14,173,675 | — |
| 2016 | €16,756,494 | €803,279 | €11,340,327 | — |
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Source: German Commercial Register (Handelsregister) Düsseldorf Local Court, HRB 27947 (as of 2 November 2026)
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| Cost type | Amount | Share |
|---|---|---|
| Personnel Costs | €12,340,000 | 84.0% |
| Depreciation | €1,559,000 | 10.6% |
| Interest & Similar | €785,000 | 5.3% |
